We will happily issue refunds, store credits, or exchanges for full-priced, unworn merchandise (with tags attached) within 21 days of the original purchase date. By ordering an item from escapadaliving.com, you are explicitly agreeing to the terms of our return policy. Please note that this return policy only refers to purchases made at escapadaliving.com and is not applicable to purchases from the Escapada Living Signature Store or any other Escapada Living retailer. Please read the details below before submitting returns.
Online Return and Exchange Policy:
Refunds, store credits, or exchanges will be accepted within 21 days of the original purchase.
All sale items are final sale and cannot be returned or exchanged.
Returns can be sent via mail or made in person at our retail store in Mount Pleasant, S.C.
All merchandise must be unwashed, unworn, and in original packaging. Any product with signs of usage (i.e. perfume smell, deodorant marks, makeup stains, etc.) will be refused.
The credit/refund will contain the full purchase price, including any taxes, minus the original shipping charges.
All customers are responsible for return shipping costs. We suggest using a trackable mailing service, as Escapada Living cannot be responsible for lost packages.
Any merchandise that does not meet these requirements will be refused by the Escapada Living warehouse and sent back to the customer.
Follow These Steps:
1. Print this form (or find it included with your original shipment, on the back of your receipt), fill it out, and include it in the package with the merchandise you wish to return.
2. If returning via mail, please ship item(s) to:
543 Long Point Road, Suite 103
Mount Pleasant, S.C. 29464
If returning in person, please bring item(s) to:
Escapada Living Signature Store
644F Long Point Road
Mount Pleasant, S.C. 29464
(Please notes that the store is open from 10am-5pm, Monday-Saturday, and is closed on Sunday. It is located in the Belle Hall shopping center.)
2. Keep an eye on your email inbox! You will receive an email notification when your return has been processed.
Refunds/store credits will be issued within 7-10 business days for items mailed to our warehouse. Items returned in person/at our store will be processed by 5pm the next business day. Please note that your banking institution may require additional time to process refunds.
If you chose to exchange your merchandise for a different item, the new piece will be sent to you within 7-10 business days.
Need a Hand?
We're here to help! Just email us at firstname.lastname@example.org or call us at 1.877.300.1546 if you have any questions.
Escapada Living Signature Store Policy:
The Escapada Living Signature Store (Escapada Resort Wear, LLC) is located at 644F Long Point Rd, Mt. Pleasant, SC 29464. The store will gladly offer store credit or exchange for any unworn merchandise returned within 7 days of purchase. Merchandise must be unworn and unaltered, with the original receipt and original tags attached. Merchandise returned with a gift receipt will be given store credit or exchanged for the value indicated on the gift receipt. All jewelry sales are final.