We will happily issue refunds, store credits, or exchanges for full-priced, unworn merchandise (with tags attached) within 21 days of the original purchase date. By ordering an item from escapadaliving.com, you are explicitly agreeing to the terms of our return policy. Please note that this return policy only refers to purchases made at escapadaliving.com and is not applicable to purchases from the Escapada Signature Store or any other Escapada Living retailer. Please read the details below before submitting returns.
Online Return and Exchange Policy:
Refunds, store credits, or exchanges will be accepted within 21 days of the original purchase.
All sale items are final sale and cannot be returned or exchanged.
All merchandise must be unwashed, unworn, and in original packaging. Any product with signs of usage (i.e. perfume smell, deodorant marks, makeup stains, etc.) will be refused.
The credit/refund will contain the full purchase price, including any taxes, minus the original shipping charges.
All customers are responsible for return shipping costs. We suggest using a trackable mailing service, as Escapada Living cannot be responsible for lost packages.
Any merchandise that does not meet these requirements will be refused by the Escapada Living warehouse and sent back to the customer.
Follow These Steps:
1. Print this form (or find it included with your original shipment, on the back of your receipt), fill it out, and include it in the package with the item(s) you wish to return.
2. Please send the return to:
539 Long Point Road, Suite 200
Mount Pleasant, S.C. 29464
If you requested a refund or store credit and all return requirements have been met, your refund/ credit will be issued within 7-10 business days. Please note that your banking institution may require additional time to process refunds.
If you chose to exchange your merchandise for a different item, the new piece will be sent to you within 7-10 business days.
Need a Hand?
We're here to help! Just email us at firstname.lastname@example.org or call us at 1.877.300.1546 if you have any questions.
Escapada Signature Store Policy:
The Escapada Signature Store (Escapada Resort Wear, LLC) is located at 644F Long Point Rd, Mt. Pleasant, SC 29464. The store will gladly offer store credit or exchange for any unworn merchandise returned within 7 days of purchase. Merchandise must be unworn and unaltered, with the original receipt and original tags attached. Merchandise returned with a gift receipt will be given store credit or exchanged for the value indicated on the gift receipt. All jewelry sales are final. Items purchased from escapadaliving.com cannot be returned to the Signature Store, and products from the Signature Store cannot be sent to our online shopping returns department.