Shipping

+ What are your shipping rates?

We charge an $8 flat rate for ground shipping, $20 for two-day shipping, or $35 for one-day shipping. For a limited time only, we are offering free standard shipping on all orders over $75. Please refer to our Shipping Info page for further details..


+ When will my order be shipped?

Most in-stock items ship within one business day of ordering; however, some orders may take up to two business days to process. Please note that we do not ship on Saturdays, Sundays, or U.S. holidays. Items ordered together will typically be shipped together, but some exceptions may occur. You will be alerted and given an approximate date of shipment if items are backordered or shipped on different days. There will be no additional shipping charges in this instance. Any shipping delay of this nature will be communicated to you at the time of your order.


+ How do I track the status of my order?

Shortly after your order has shipped, you will receive a confirmation email with tracking information. You can also access this information by signing in to your Escapada Living account.


+ Do you ship to addresses outside the United States?

Yes, we offer standard international shipping for a flat rate of $30 USD. Please email orders@escapadaliving.com or call 1.877.300.1546 to place orders outside the U.S.




Shopping

+ Do you offer gift cards?

We offer e-gift cards that are delivered via email. Visit our Gift Cards page for more information about giving the gift of Escapada!


+ How can I find a store that sells Escapada Living near me?

Please email sales@escapadasales.com with your name and location for a list of retailers that sell Escapada in your area.


+ Is a size chart available?

Yes, you can see a general size chart here. More specific measurements, such as garment length, are available on individual product pages.


+ Can I make changes to my order after it has been placed?

If you need to change your order after it has been placed, please call us immediately at 877.300.1546. We will make every effort to accommodate these requests, but please be aware that we begin processing orders as soon as they are received. If an order has already been shipped at the time of your request, these changes will be treated as a return. Please refer to our return policy for further details on how to return or exchange an order.


+ Does Escapada offer plus sizes?

Escapada Living plus sizes are not currently available online, but we're planning to change that in the future! You can get more information about Escapada's plus size collection here.


+ I lost the belt to one of my Escapada dresses. Can I get a replacement?

We'd be happy to help you find a replacement belt. We cannot guarantee that one will be available, but we will make every effort to find a new belt for you. Just email your request to orders@escapadaliving.com to get started!


+ Where can I find more information about promo codes and coupons?

A few times a year, EscapadaLiving.com offers exclusive promotions, sales, coupon codes, and gifts with purchase to our Jet Set Email List. You can learn more about our promo codes here and sign up for the email list here.




Returns and Exchanges

+ What is your return policy?

Please refer to our Return Policy page for full details about returns and exchanges.


+ How do I return or exchange my online order?

Please fill out our Return Request Form to return your online order. Full details and instructions are available on our Return Policy page.


+ How do I return or exchange a purchase from the Escapada Signature Store?

The Escapada Signature Store will gladly offer store credit or exchange for any unworn merchandise returned within 7 days of purchase. Merchandise must be unworn and unaltered, with the original receipt and original tags attached. All jewelry sales are final. Items purchased from escapadaliving.com cannot be returned to the Signature Store, and products from the Signature Store cannot be sent to our online shopping returns department. Please refer to our Return Policy page for full details about the Signature Store's return policy.




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